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Terms of Business
Las Cosas del Vino
MAIN
We accept orders only under our Terms of Business current at the time of your order. This document shows the Terms current today and which came into force on at the date shown in the footing
An order is accepted and a contract exists between you and us when we send you confirmation of the order.
Because wine is bottled in different shaped bottles, the indications of capacities of different versions of products are approximate only.
Manufacturer’s specifications of goods offered by us are subject to change without notice.
PRICES AND PAYMENT
You must pay in full when you order.
Goods are offered subject to availability and only at prices current at the time of order.
Deliveries are made Monday to Friday (holidays excepted)
We bear the cost of delivery to addresses in Mallorca , unless agreed in advance
We make a delivery surcharge for delivery to a location outside of Mallorca
DESPATCH AND DELIVERY
Delivery will usually be within 7-10days of acceptance of the order but we cannot guarantee any particular delivery date until we have made final delivery arrangements with you, which we will do when the item is received at our warehouse from the manufacturer.
The 30 day period limited for delivery
If your order is for an item which is the subject of a special factory order (and we will tell you if it is when we confirm your order) we can give you no estimated delivery date until the factory has indicated to us its acceptance of our order and given us a shipping date.
No time for delivery is guaranteed
We are not responsible for non-delivery or delay in delivery (even if a surcharge has been made for a guaranteed delivery time) because of
circumstances outside our control or
the inaccessibility or unsuitability of the intended location or the route to it except as mentioned in 3(f)
and in such case we may suspend or postpone delivery or cancel our contract with you. If we cancel the contract, we will refund to you a fair and reasonable amount of the money you have paid to us depending upon the circumstances, but specifically if it is not possible to deliver a special factory order because of the inaccessibility or unsuitability of the location intended for it we will not be under any obligation to make any refund unless and until we are able to resell the item in question (without being under any responsibility to you for the price at which we resell it) and then the sum we refund will take into account that resale price and all other relevant factors.
We are not in any circumstances liable for any consequential loss or damage arising from any delay in delivery or in any failure to deliver.
TRANSIT
We insure goods we deliver to you until they are delivered or (if we cannot deliver goods at the first attempt) until we make that first attempt, but after that time the goods will be at your risk, whether or not ownership has passed.
We are not liable for loss damage or shortcomings unless we receive written details within 7 days of the delivery of the item.
We will not accept any claim for loss damage or shortcomings that should be apparent at delivery if you have acknowledged receipt without qualification about that loss damage or shortcoming.
GUARANTEE
Goods collected from us by you or on your behalf are not guaranteed against damage or breakdown arising from transit.
We will not be under any responsibility or liability for any consequential loss or damage that may arise out of the goods supplied by us, the use of those goods and/or any defects in them.
CANCELLATION
If you are a consumer (non-business) buyer and you placed your order without ever visiting our showroom, seeing us at an exhibition or having other direct personal contact with us, and your order does not include any special option item, the Regulations give you a right to cancel this contract. This right exists until the end of the 7 th working day after the day of delivery.
To exercise the right to cancel you must inform us in writing within that time limit. We will then arrange with you to collect the item. In the meantime you must take reasonable care of the item and not use it. The item must be in stock re-saleable condition in the original packaging. We will refund the money you have paid after deducting the cost of original delivery and of collection and return to our warehouse. If we refuse the item we will return it to you at your cost.
We reserve all our rights in law in respect of business buyers who cancel or repudiate their contract including our right to retain a deposit and to seek damages
COMPLAINTS AND GENERAL
You may contact with us (including sending complaints) by post fax e-mail or telephone. Details on Contact Us page
You become the owner of the goods once we are paid in full together with any interest due, or when we deliver whichever date is the later; until you are the owner you must not use them, but return them to us on demand.
Without affecting any other provisions of these Terms of Business we will in no event be under any greater liability to you than the cost to you of the item you have bought and we shall not be obliged to discharge that liability until the item in question has been returned to us.
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